Easy Travel Advisor Service Warranty
Your vacation and your satisfaction are our highest priorities. Your itinerary is prepared by people with actual local knowledge and/or up-to-the-minute research. We provide the research, scheduling, and details for the trip.
Our promise to you is that when a situation arises that is within our control, we will be your advocate and work on your behalf to favorably resolve it.
• Our dedicated staff is committed to meeting your every need.
• We uphold the highest standards of ethical conduct and professionalism.
• We will respond to your inquiry within 24 hours.
• We share your passion for protecting our environment and travel sustainability.
• We commit to the privacy of your personal information.
We are consistently attempting to improve our people, knowledge, and service. We value your comments. Your satisfaction and referral mean everything to us.
“Do you offer a guarantee?” Yes, we do.
We guarantee that your client will have an exceptional experience using our itinerary planning with a 100% money-back guarantee.
Our concierge Advisors and our local network of resources attempt to continually be alert to the world-wide travel regulations, local conditions, destination rules, lockdown mandates, and the ever-changing environment.
But mistakes can still happen, and while we only prepare itineraries for places we have thoroughly vetted, researched, and experienced ourselves, or have received the most current information, traveling by nature and especially now, has some unavoidable uncertainties.
Here are specific circumstances in which we will work with you to make it right.
After requesting a trip, but before answering follow-up questions:
If your client decides they will not be taking the trip or their plans have changed due to COVID-19 restrictions or any circumstances, we will refund them in full. Please allow 7-10 business days after their request for the refund to be processed.
After our Concierge Advisor has delivered your client’s itinerary, but before their trip:
Our team will work with your client to update and rework their itinerary until they and you are satisfied. We are 100% confident that we can revise and create a travel plan under the continuing circumstances that will please.
If you and they feel we will not be able to meet their needs, we will offer them a $100.00 refund. You will be charged back for your commission if it has been paid. All we ask is that they have a quick 10-15-minute phone call with one of our managers to understand what went wrong. Once we do, we will promptly process the full refund (please allow 7-10 business days for the refund to reflect on their credit card statement).
We are unfortunately unable to refund any planning service fees due to any trip cancellations. If the trip is delayed due to any extenuating circumstances, we will rearrange the itinerary for free. If the trip is postponed for the foreseeable future, let us know when they are heading there next and we will update the itinerary for those new dates.
Please see our terms for full details